Juno
Dead - the crypto-cashback neobank frozen in the Synapse collapse of 2024. Archive entry: this is what happens when your card's bank rails run through a middleman that fails - the cautionary tale for every BaaS-stacked card in this comparison.
The bitcoin flow
Source note: Was: a US crypto-checking neobank with a Visa debit card paying 5% cashback in crypto on spending; accounts ran on Evolve Bank via the Synapse fintech stack
Verdict
Dead - the crypto-cashback neobank frozen in the Synapse collapse of 2024. Archive entry: this is what happens when your card's bank rails run through a middleman that fails - the cautionary tale for every BaaS-stacked card in this comparison.
Pros
- Was: 5% crypto cashback on debit-card spending
Cons
- Died in the May 2024 Synapse BaaS collapse - funds frozen for months
- Never recovered after the platform failure
Facts
| Card type | Debit · Visa · Physical |
|---|---|
| KYC | Full KYC |
| KYC trigger | - |
| Custody | Custodial |
| BTC load | BTC via in-app conversion |
| BTC sale timing | Not documented |
| Lightning | no |
| Issuance | - |
| Monthly fee | not documented |
| Top-up fee | not documented |
| FX fee | not documented |
| ATM fee | - |
| Cashback | not documented |
| Regions | US |
| Apple Pay | no / unknown |
| Operator | Juno |
Score breakdown
FAQ
Is KYC required for the Juno?
How does bitcoin get onto the card?
When is my bitcoin sold?
What fees does the Juno charge?
Which regions does it serve?
Sources
Every claim traces to a source we fetched and dated. Community sources are individual threads, not paid reviews.
- Finally got all my funds back today.
User with funds in Juno and Klutch recovered everything months after the Synapse incident - Juno-side funds via Synapse process, Lineage-bank-side via persistent emailing. 'Can't believe this is still an ongoing event with many people not made whole yet.'
- Synapse ACH Pull's via Lineage [not Evolve] (Juno user)
Juno user out ~$5,000 received $0 from Evolve's reconciliation; transaction forensics show an ACH pull actually routed via Lineage Bank (ABA 064109565). Documents the reconciliation chaos Juno customers faced even in Feb 2026.
- American Banker - CFPB to hold Synapse responsible for missing customer funds
Thread sharing American Banker reporting: the CFPB prepared a complaint against Synapse (unfair acts/practices - failed to maintain adequate records of consumer fund locations), per trustee Jelena McWilliams' bankruptcy-court declaration.
- 2024 Synapse fintech collapse
May 2024: Synapse (BaaS middleman between fintechs and Evolve Bank) collapsed, freezing funds across client neobanks including crypto-checking app Juno; the failure stranded customer money for months and became the defining banking-as-a-service collapse.
- A Final Goodbye from Team Juno (official shutdown letter)
The homepage is now a shutdown letter: 'Juno is shutting down... In May 2024, the collapse of Synapse and the breakdown at Evolve Bank & Trust resulted in funds being frozen across more than 50+ fintech companies... After more than two years of navigating the consequences of this crisis, we have concluded that there is no viable path forward for Juno as a business.' Notes the CFPB restitution process for users with a positive balance on 2024-05-17. Reported platform shutdown date: 2025-09-30.
- Juno Service Updates (status page)
Official status page: card transactions, ATM withdrawals, ACH and wire transfers for the Cash Account 'Disrupted since May 11, 2024' (Synapse/Evolve); crypto deposit/withdrawal still operational. Names Chapter 11 trustee Jelena McWilliams (ex-FDIC chair).